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These terms and conditions govern any purchase (by web, telephone, text, post or point of sale) or other services provided (the "purchases") (which may include proposals, advice, calculations or other services); the use of the Carbon Credit Agency Websites (including carboncreditagency.com) and other websites within the Carbon Credit Group of Companies; your relationship with the Carbon Credit Agency Limited, the Carbon Credit Group of companies and our third party Offsetters (the "relationship"). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the website.

The scope of these terms and conditions is in addition to any specific product or service, terms and conditions relevant to each product or service, Agent or Offsetter, website or location. These terms and conditions are not intended to affect any statutory
rights which may apply.

The carboncreditagency.com website and other websites within the Carbon Credit Group of Companies are provided to you for your personal use subject to these terms and conditions. By using the websites you agree to be bound by these terms and conditions.

The Carbon Credit Agency Limited (the "Agent") acts in an Agency capacity and not as a principal in any purchase. We act as an Agent for the Carbon Offsetters with whom you have contracted. We are contracted by the Offsetters to provide a website with calculators, collect monies on their behalf, dispatch any merchandising, keep you informed and contact those Offsetters on your behalf. We contract with the Offsetters to provide these services. Contractual purchase agreements are between each customer and the Offsetters except where specifically and expressly provided by the Agent.

The Agent as part of its agreement with the Offsetters makes available its own proprietary emissions reductions calculators (the "calculators"). All emissions reductions calculators employed and their results are based on the information provided, the available data and scientific knowledge available at the time of calculation. Given the dynamic nature of the underlying information, data sources, scientific evidence, variety of assumptions, the differing inputs and need to make proprietary assumptions in each model the Agent cannot accept any responsibility or liability for differences in the results with other calculators, changes to calculators over time or the calculation methodologies or assumptions employed by other bodies e.g. airlines, energy providers, motor manufacturers etc. or subsequent changes to the calculation, assumptions
or results in the future.

The Agent, in its Agency capacity, provides merchandise to customers. These licences, luggage labels or certificates or any other merchandise shipped by the Agent are not Offsets, have no intrinsic value, are not transferable and at all times remain the property and full copyright of Agent. In the event of misuse of licences, luggage labels or certificates the Agent or our Offsetters may request the return of that merchandise.

By requesting or agreeing to a purchase the customer shall be deemed to have entered into a contract and accepted the terms and conditions of this Agreement, which shall govern that contract. For the avoidance of doubt a purchase will result in a payment from a customer to the Offsetter. With each purchase, the Offsetter creates an Offset which removes, absorbs, reduces, cancels or avoids the defined amount of emissions measured in tonnes of CO2 equivalents via one or more certified or verified emissions reductions purchases, cancellations, investments or projects (the "Portfolio"). An Offset is not a legal or economic interest or conferring any rights of physical ownership. Offsets may arise from; projects on the registry or likely to be put forward for verification by, or inclusion in the registry of the United Nations, European commission or national or local equivalent as creating or having registered or verified Kyoto Units (equal to one tonne of carbon dioxide equivalent gases. AAUs, RMUs, ERUs, CERs, tCERS, lCERs); emissions reductions which have followed one of the clean development mechanisms of the United Nations; emissions reductions verified by independent third parties or meeting a recognised publicly available standard e.g. the Voluntary Carbon Standard; interests in funds, companies, projects or entities which give rise to emission reductions globally or invest in environmental, sustainable or renewable energy projects including the promotion of environmental, climatic or green themes. Offsets may have already been realised or delivered or for future realisation or delivery. We keep you informed by our website and by email of the "purchases" the Offsetters make to realise those removal, absorption, reductions, cancellation or avoidance of the defined amount of emissions measured in tonnes of CO2 equivalents.

The Offset at the time of purchase will be assumed to be equivalent to the calculated emissions required to be removed, absorbed, reduced, cancelled or avoided.

Purchases are not transferable and cannot be cancelled or redeemed.

The contents of a Portfolio may change without notice in order to ensure that it is diversified by one or more of type, project, methodology, counterpart, geography, date of realisation or quality. Although the Offsetters will make reasonable efforts to ensure that the preferences of the customer as to the Portfolio are met, an Alternative Offset Portfolio may have to be substituted.

Other services to be performed by the Agent or the Offsetter shall be signed off by the customer and assumed to be incorporated into and form part of this Agreement.

The Agent or the Offsetter has the right to decline to trade with any company or person without providing cause or reason.

All performance dates for the purchases and services are approximate only and the Agent or Offsetter shall not be liable for any delay in performance howsoever caused. Where an Offsetter is building a new Portfolio or changing the content of a Portfolio, the characteristics may diverge from the above descriptions or those provided to any customer at the point of sale. Offsets dependent upon seasonal tree planting is an example where delays can occur in the full realisation the Offsets.

We want you to be happy with your purchase. However once you have purchased an Offset your monies will be committed at that point to remove, absorb, reduce, cancel or avoid the defined amount of emissions measured in tonnes of CO2 equivalents. As a result it is very difficult to cancel or reduce an order by returning CO2 to the atmosphere. Exceptionally, we know you may want to cancel your commitment and in this event you should contact the Offsetter via the Agent.

The Agent or Offsetter will not be responsible for any delays or losses during the order completion and delivery process of merchandise. With Merchandising we only accept returns if they have been incorrectly completed through our error or negligence. We cannot be responsible for errors or incorrect data or information supplied by you at the time of purchase. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the charges incurred in sending the item to you and your postage costs in returning it to us and rectifying the problem. Otherwise you will be responsible for those charges and the costs of any other services. Unfortunately it is not possible once a purchase has been made to cancel or refund the Administration charge. This does not affect your statutory rights.

The Agent or Offsetter shall not be liable for any damage, loss or expense resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to the negligence of the Agent or Offsetter, its employees,
agents or subcontractors.

The Agent or Offsetter shall not be liable to the customer in any manner or be deemed to be in breach of these conditions of sale because of any delay in performing or any failure to perform any of the Agent or Offsetter's obligations under these conditions of sale if the delay or failure was due to any cause beyond the Agent or Offsetter's reasonable control (which shall include, but not be limited to government or regulatory actions including fiscal changes, war, fire, explosion, flood, acts of terrorism, import or export regulations or embargoes, labour disputes or inability to obtain or a delay in obtaining supplies of purchases or labour). The Agent or Offsetter may, at its option, delay the performance of, or cancel the whole or any part of a contract.

Customers are responsible at their expense for obtaining any licence and complying with any export regulations in force within the country for which goods are destined.

Great care is taken to ensure that the descriptions and prices quoted in any publication (web, telephone, text, written etc.) or proposal are accurate. Changes can occur, in particular, given the timing differences between the purchase and the realisation of Offsets and the Offsetters reserve the right to change details in which case the Offsetter directly or through its Agents will make every effort to advise the Client of any such change.

The contents of each Portfolio may change from time to time. We may update these terms and conditions from time to time and any material changes to your rights or our services or products contracted to you but not delivered will be notified to you via e-mail where you have provided an address or via a suitable announcement on the Websites. If you do not wish to accept the new terms and conditions you should contact us at termsandconditions@carboncreditagency.com. If you continue to make purchases or use the websites after the date on which the change comes into effect you will be deemed to have accepted those new terms and conditions

The content of the websites is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the websites on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the websites without written permission from the Agent.

No licence is granted to you in these terms and conditions to use any trade mark of the websites or its affiliated companies including, without limitation, the trade marks of the Agent or any of the Offsetters.

The content of the websites is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the websites on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the websites without written permission from the Agent.

No licence is granted to you in these terms and conditions to use any trade mark of the websites or its affiliated companies including, without limitation, the trade marks of the Agent or any of the Offsetters.

The Website is provided by the Agent. The Agent makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, the Agent disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Agent and the Offsetters have made every effort to verify the information on this site but cannot be held responsible for any inaccuracy. The Agent and the Offsetters will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages.

As a convenience to the website's customers, the website includes links to other websites or material which are beyond its control. The Agent or the Offsetters cannot be responsible for content on the Internet or World Wide Web pages or any other
site outside the websites.

Part of the website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the website complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

All content included on this site including but not limited to text, graphics, logos, button icons, images, audio clips and software is the property of the Agent or its content suppliers (as applicable) and protected by UK and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including, but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Severability/Waiver - If any of part or provision of these terms is held to be unenforceable or invalid by any judicial decree, court order or equivalent decision, the remainder of these terms shall nevertheless continue to be valid and enforceable. No waiver by the Offsetter or a member of the Carbon Credit Group including the Carbon Credit Agency Limited of any breach by you (or any other party) of any of these terms shall constitute a waiver of any subsequent breach of the same (or any other) provision.

Entire Agreement - These terms (together with any other express legal notices and/or specific terms set out including the conditions of sale and terms and conditions) of any purchase and constitute the entire agreement between the purchaser and the Offsetter and the Carbon Credit Group of Companies including the Carbon Credit Agency Limited. All other terms or conditions of use, local or international, implied by statute or otherwise, are excluded to the fullest extent permitted by law.

Third Party Rights/Assignments - No purchaser may assign, transfer or sub-contract any rights arising under these terms and conditions to any other party without the prior written consent of the Carbon Credit Agency Limited acting for itself or as Agent and Representative for the Offsetter and the Carbon Credit Group of companies. A person who is not a party to these terms has no right to enforce any provision of these terms. The Offsetter or the Carbon Credit Group of Companies including the Carbon Credit Agency Limited may transfer, assign or sub-contract all or any of its rights arising under these terms to any other party at any time without further notice.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

The website is owned and operated by Carbon Credit Agency Limited registered in England and Wales whose registered office is 405 Kings Road, Suite 302,
LONDON, SW10 0BB.

If you have any queries please contact Customer Services at sales@carboncreditagency.com

Company Registration No. GB 6036595                                 VAT No. GB 904 5348 33

Thank you for making a purchase through the Carbon Credit Agency Limited. We act as an Agent for the Carbon Offsetters ("the Offsetters") with whom you have contracted. We provide a website with calculators, collect monies on their behalf, dispatch any merchandising, keep you informed and contact those Offsetters on your behalf. We receive an administration charge directly from the Offsetters for these services.

These terms describe the basis of the agreement for the provision of our services to yourselves and the Offsetters. These conditions should be read in conjunction with our Terms and Conditions of Business.

We accept all forms of payment in full including cleared cheques and most credit and debit cards Orders are accepted at the sole discretion of the Offsetter.

Our merchandise is individually tailored to you. As a result it can take several working days to prepare and complete an order (typically 3-5 working days). Delivering and handling are charged according to your location. Although we endeavour to complete and dispatch items within 3-5 working days of your accepted order and deliver by First Class post, our standard delivery for all orders to the UK is by 2nd class postage (normally 3-5 working days though please allow up to 28 working days during busy periods such as Christmas). Deliveries to other locations in Europe outside the UK and globally are in line with standard postal rates and times. Guaranteed delivery is available on most items at an additional charge by contacting us direct. The following countries are included in our definition of the UK for delivery purposes: England, Northern Ireland, Scotland, Wales and all BFPO addresses.

We want you to be happy with your purchase. However once you have purchased an Offset your monies will be committed at that point to remove, absorb, reduce, cancel or avoid the defined amount of emissions measured in tonnes of CO2 equivalents. As a result it is very difficult to cancel or reduce an order by returning CO2 to the atmosphere. Exceptionally, we know you may want to cancel your commitment and in this event you should contact the Offsetter via the Agent at the address below.

With merchandising we only accept returns if they have been incorrectly completed. We cannot be responsible for errors or incorrect data or information supplied by you at the time of purchase. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the charges incurred in sending the item to you and your postage costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services.

We are committed to retaining the confidentiality of our customers. Please read our Privacy Policy for more information on how we protect your identity. We do use Cookies on our websites to assist in your shopping experience.

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data including credit and account details you provide while accessing or ordering from this website, unless this is solely due to our negligence.

In the event of a dispute the laws of England and Wales will apply.

Should you wish to contact us please email: sales@carboncreditagency.com