Important: by using this website you give your consent that all personal data
submitted by you may be processed by us for the purposes set out below.

The Carbon Credit Agency Limited is committed to protecting your privacy. This privacy policy outlines our data usage practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at

Information collected

Carbon Credit Agency Limited collects the details provided by you on registration or at checkout together with information we learn about you from your visits to our website and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the
service we provide.

Use of your information and your preferences

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised relationship with the Carbon Credit Group (the Carbon Credit Agency Limited is a member of the Carbon Credit Group of companies). In that respect we will only collect and retain personal data to the extent that it is strictly necessary for our businesses.

We will use your information to send you news about the projects we have or plan to invest in and their progress. We may also use your information to contact you about other products and services and to remind you about renewals. We will also use your contact details to communicate with you. We may also share your contact details with companies in the Carbon Credit Group to offer you group products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email, telephone, text or facsimile for these purposes. We may also use your information to prevent potentially illegal activities and meet regulatory requirements, in particular those relating to the identification of individuals under money laundering legislation. When you register with us you will be able to change your commercial or communication preferences. We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please make your choice on the "Contact Preferences" page.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons
relating to our service.

Disclosures of your information

Your information may be passed to and used by all Carbon Credit Group companies. We will never pass your personal data to anyone else; except for any successors in title to our business; suppliers that process data, manufacture, retail or distribute merchandise on our behalf or provide separate services that are complimentary to your use of the site or otherwise help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programmes and marketing activities); other third parties to whom you explicitly ask us to send your information, or about whom you are otherwise explicitly notified and consent to when using a specific service. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes including information on Offsetting for the purposes of meeting Kyoto Protocols or similar emissions regimes. We may also pass information to Law enforcement agencies, other governmental agencies or third parties in response to a request for information (such as a UK Section 29 (3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user of our services or products to legal liability (including money laundering). In this event you will not be informed of any disclosure nor of any reasons for such disclosure and you hereby waive any and all rights that you may have, whether at law or otherwise, of any nature and in any jurisdiction, in connection
with such disclosure.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Protection of your privacy

We use standard industry practices, including encryption, passwords and physical security, to protect your personal information against unauthorised access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications would always remain private.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Carbon Credit Agency Limited may from time to time use cookies for a number of purposes, for instance to enable us to simplify the process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. We may also use cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Data access and corrections

The Carbon Credit Group of Companies operates globally. As a result information held about you may reside on a web server in or outside the European Economic Area (EEA) and we reserve the right to relocate our web servers in a location of our choosing. The Carbon Credit Agency Limited is the UK Agent for the Group. Where storage or transfer of your personal data is outside of the EEA will enter into agreements requiring the guardians of your personal data to adhere to standards of data protection substantially similar to those prevailing in the EEA. However, the Internet is made up of a large variety of international connections and if you are visiting this website the various communications may well result in the temporary transfer of information outside the European Economic Area other than pursuant to contractual arrangements made by us. By visiting the website and communicating electronically with us you consent to these transfers.

Data storage and transfers

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Carbon Credit Agency Limited holds about you, please write to us at the following address: Privacy Officer, Carbon Credit Agency Limited, 405 Kings Road, Suite 302, LONDON, SW10 0BB enclosing your postal details and a cheque for 10 payable to Carbon Credit Agency Limited.

Governing law and disputes

It is intended that in the event of a dispute that the terms of use of our websites shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this policy and consent or otherwise to the use of your personal data, and that the laws of England and Wales shall govern such dispute or claim. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our terms or use, intellectual property rights or any breach of those terms is taking place or originating. You are responsible for compliance with any applicable laws and regulations of the jurisdiction from which you are accessing this website.

Your rights

You have the right, subject to the payment of a small fee (currently 10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

put your request in writing
include proof of your identity and address (e.g. a copy of your driving licence or passport,
and a recent utility or credit card bill)
attach a cheque in the amount of 10 made payable to the Carbon Credit Agency Limited
specify the personal data you want access to, including any account or reference
numbers where applicable

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

put your request in writing
provide us with enough information to identify you (e.g. account number, username,
registration details)
specify the information that is incorrect and what it should be replaced with

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

put your request in writing (an email sent to with a
header that says 'Unsubscribe' is acceptable)
provide us with enough information to identify you (e.g. account number, username,
registration details)


We operate our websites internationally and provide our services to clients in countries and jurisdictions around the world. As a result the Carbon Credit Agency Limited makes no representation that the information contained herein is appropriate or available for use in any particular location outside England and Wales. The Carbon Credit Agency Limited (a company registered in England and Wales, Company number: 6036595. VAT number: 904 5348 33), registered office 405 Kings Road, Suite 302, LONDON SW10 0BB, complies with the United Kingdom Data Protection Act 1998.

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